Should you reconsider your elegant selection, we offer a 4-hour cancellation window from the time of purchase for orders that haven't entered our meticulous production phase. Contact us immediately at [email protected] with your order details. After this period, your couture piece enters our artisan workshop and cannot be canceled—though our generous return policy still applies to ensure your satisfaction.
We understand the importance of perfect fit and craftsmanship in formalwear. You may return or exchange your Edge Attire purchase within 21 days of delivery—this extended period accounts for special occasion scheduling and professional alterations. Exchanges are available for size adjustments or select alternative designs of equal value from our current collection, subject to couture availability.
To preserve our couture standards, items must be returned in pristine condition: unworn, unaltered, with all original packaging including garment bags, authenticity cards, and fabric samples attached. Any signs of wear, perfume, makeup, or removal of designer labels will void eligibility. We recommend using our premium return packaging (available upon request) to ensure your delicate garments arrive undisturbed.
For size exchanges, we'll dispatch your new piece within 7-10 business days after receiving and authenticating the original garment. Design exchanges require pre-approval—our stylists will guide you through available alternatives matching your original garment's value. Should you select a higher-value design, the difference will be charged; for lower-value selections, we'll issue a store credit for future couture purchases.
A $25 return shipping fee applies to maintain our white-glove service standards, covering specialized handling, steaming, and quality re-inspection. This fee is waived for items damaged during original shipment or if we've made an error in your order. Couture exchange shipments are complimentary via our priority concierge service.
Refunds for approved returns will be processed within 14-21 business days after our master tailors complete their thorough inspection. This extended timeframe ensures each couture piece meets our exacting standards before reentering inventory. You'll receive a digital certificate confirming your refund, with funds returning to your original payment method.
Made-to-order and custom pieces are final sale to respect our artisans' dedicated work. Seasonal collection items may only be exchanged for current collection pieces of equal or greater value. Final sale items will be clearly marked during checkout. We reserve the right to limit excessive returns to protect our couture integrity.
If your refund hasn't processed after 21 business days: (1) Verify with your bank—luxury transactions sometimes require additional clearance time. (2) Check for any communications from our finance department regarding documentation requirements. (3) For unresolved cases, contact [email protected] with "Couture Refund Inquiry" in the subject line, including your order number and payment confirmation. Our dedicated team will provide personalized assistance within 3 business days.
