• Customer Service Policy


    Welcome to Edge Attire. As a premier destination for sophisticated eveningwear and formal attire, we are dedicated to providing exceptional service throughout your luxury shopping experience. Below are the terms governing our customer service practices for our discerning clientele.

    Product Availability

    Our curated collection of high-end garments is meticulously crafted in limited quantities to maintain exclusivity. Should an item become unavailable after your order is placed, we will notify you within 3 business days with the following options: (1) A comparable garment from our current collection with a personal styling consultation, (2) A full refund processed immediately, or (3) A priority access voucher for upcoming collections. This approach ensures we uphold our standards of exclusivity while accommodating your formalwear needs.


    Pricing and Updates

    All prices are listed in USD and reflect the premium craftsmanship of our formal attire. We reserve the right to correct pricing discrepancies that may occur (e.g., a $1,200 gown listed as $120) and will notify affected customers promptly. In such rare cases, we may cancel the order and issue a full refund while providing the opportunity to purchase at the correct price - maintaining transparency in our luxury pricing structure.


    Order Processing

    Each garment undergoes rigorous quality inspection before shipment. Orders are processed within 5-7 business days (10-14 days during gala seasons or special events). For made-to-order pieces requiring additional craftsmanship, our stylists will provide a detailed timeline during checkout. You will receive a personal shipping notification with tracking once your formalwear begins its journey to you.


    Shipping

    We utilize premium shipping services with white-glove handling for our couture pieces. Delivery times vary by destination (see our Shipping Policy for details), with all formalwear shipped in protective garment bags. International shipments include detailed customs documentation with proper valuation to ensure smooth transit of your luxury items - essential for our global clientele attending prestigious events worldwide.


    Returns & Exchanges

    We accept returns within 21 days of delivery for unworn, unaltered garments with all original tags attached. Due to the delicate nature of formal fabrics, items must be returned in pristine condition in our signature packaging. Exchange requests will be prioritized for upcoming events, with our stylists available to assist in selecting alternative pieces that meet your formal occasion requirements.


    Intellectual Property

    All content on Edge Attire - including couture photography, fabric descriptions, and design elements - is protected by international copyright laws. Unauthorized commercial use of our imagery or designs (including reproduction for resale or editorial purposes) is strictly prohibited, as these elements represent the artistic integrity of our luxury brand.


    Limitation of Liability

    Edge Attire shall not be liable for: (1) Delays caused by customs inspections of luxury fabrics, (2) Unavailability of limited-edition pieces, (3) Event schedule changes requiring garment alterations, or (4) Third-party service provider actions. This allows us to focus exclusively on delivering couture-quality formalwear without compromising our meticulous standards.