Welcome to Edge Attire – where luxury meets craftsmanship in every stitch. By placing an order with us, you agree to these terms.
We exclusively accept Visa, Mastercard, American Express, and PayPal for secure transactions. Your payment must be processed in full before we begin crafting or preparing your premium garment. For custom orders, a 50% deposit may be required at checkout with the balance due before shipment. Declined payments will automatically cancel your order.
Within 48 hours of purchase, you'll receive a detailed confirmation email listing your selected fabric, measurements (if applicable), and estimated completion timeline. Luxury garments require precision – please verify all details within 72 hours. Unverified orders after 5 business days will be automatically canceled to maintain our production schedule.
Each Edge Attire piece undergoes rigorous quality inspection. We reserve the right to cancel any order if materials fail our standards or inventory discrepancies occur. In such rare cases, you'll be notified immediately with options for alternative fabrics/styles or full refund. Custom orders in production may be subject to additional evaluation periods.
All prices reflect the premium nature of our couture pieces. Final costs include: base garment price, luxury packaging ($15), and signature insurance shipping ($25-$75 based on destination). International customers are responsible for all duties/taxes – we cannot estimate these region-specific charges. Price adjustments only apply within 24 hours of order placement.
Ready-to-wear items require 3-7 business days for quality preparation before dispatch. Made-to-order pieces require 14-21 business days for meticulous craftsmanship. Shipping via premium carriers takes 7-10 business days domestically, 10-21 days internationally. You'll receive photographic proof of completion before shipment. Expedited options (additional 25% fee) may reduce but not eliminate these timelines.
Due to the bespoke nature of our garments, returns are accepted within 21 days of delivery for ready-to-wear items only. Custom pieces are final sale. All returns require pre-authorization and must be unworn, unaltered, with original packaging. A 15% restocking fee applies. We offer complimentary minor alterations (hemming, sleeve adjustments) within 30 days of receipt – contact [email protected] for instructions.
Any concerns must be reported within 72 hours of delivery with timestamped photographs. We will arrange for professional evaluation – counterfeit claims without proof will not be honored. For verified defects, we'll recreate your garment (4-6 week timeline) or issue store credit. No cash refunds on luxury items.
For order inquiries, email [email protected] with your order number. Allow 2-3 business days for response during peak seasons. Phone support is unavailable – all communications must be documented via email for quality assurance. Social media messages will not be addressed for order-specific concerns.
